|
Once your order has shipped you will receive a confirmation email that includes the tracking number. If you click on the tracking number, it will take you to the carrier's site where you can view the status of the order. Sometimes these emails end up in a junk folder. If this cannot be located, please use our "contact us" form and let us know you are missing the tracking information and we will send it over. |
Frequently Asked Questions
Click the Category to Find Questions & Answers
Orders
Parts Lookup
Promotions
Returns
Shipping & Delivery
How can I track my order?
How do I cancel or change my order?
|
If you wish to cancel your order, please send us a message through our contact us page. If the item has not shipped we can cancel your order. If it has shipped we can provide return instructions once the order has been received. |
Why was my order canceled?
If your order was canceled, there are
a few possible reasons. If you have
any questions, please contact our
customer support.
-Your order was flagged for fraudulent
activity. This could be due to credit
card information not matching the
address on file. Please validate
all information before ordering
again.
-The item you ordered is no
longer in stock. When high
volume of orders occur, our
system may not update fast
enough, resulting in the order
being canceled.
How do I find my correct part?
|
Please use our contact us page and provide your unit’s full model number along with the item you are looking for. We will then be able to let you know what part you need. |
Do you offer promotions or discounts?
|
Yes! You can find our latest promotions on our promotion's page. We also send out exclusive offers and discounts to our e-mail subscribers. |
How do I return an item?
|
Please use our contact us page to let us know if you need to return an item so we can help you with this as quickly as possible. |
What is your refund/return policy?
Please visit our refund/return policy page
for details.
How quickly will my order ship?
|
Orders received by 2 PM eastern time will ship the same day or the next business day unless otherwise noted. |
What shipping carriers do you use?
|
We use USPS, UPS and FedEx for all parcel shipments depending on the size and weight of the product. If you would like a specific carrier to ship your order, please send us a message prior to ordering. |
How much do you charge for shipping?
| We provide free shipping for all orders. |
How long does delivery take?
|
Orders should arrive to your verified address within 1 - 7 business days based on location. |
Do you ship internationally?
|
At this time we only ship orders within the continental United States. |
Orders
How can I track my order?
|
Once your order has shipped you will receive a confirmation email that includes the tracking number. If you click on the tracking number, it will take you to the carrier's site where you can view the status of the order. Sometimes these emails end up in a junk folder. If this cannot be located, please use our "contact us" form and let us know you are missing the tracking information and we will send it over. |
How do I cancel or change my order?
|
If you wish to cancel your order, please send us a message through our contact us page. If the item has not shipped we can cancel your order. If it has shipped we can provide return instructions once the order has been received. |
Why was my order canceled?
If your order was canceled, there are
a few possible reasons. If you have
any questions, please contact our
customer support.
-Your order was flagged for fraudulent
activity. This could be due to credit
card information not matching the
address on file. Please validate
all information before ordering
again.
-The item you ordered is no
longer in stock. When high
volume of orders occur, our
system may not update fast
enough, resulting in the order
being canceled.
Parts Lookup
How do I find my correct part?
|
Please use our contact us page and provide your unit’s full model number along with the item you are looking for. We will then be able to let you know what part you need. |
Promotions
Do you offer promotions or discounts?
|
Yes! You can find our latest promotions on our promotion's page. We also send out exclusive offers and discounts to our e-mail subscribers. |
Returns
How do I return an item?
|
Please use our contact us page to let us know if you need to return an item so we can help you with this as quickly as possible. |
What is your refund/return policy?
Please visit our refund/return policy page
for details.
Shipping & Delivery
How quickly will my order ship?
|
Orders received by 2 PM eastern time will ship the same day or the next business day unless otherwise noted. |
What shipping carriers do you use?
|
We use USPS, UPS and FedEx for all parcel shipments depending on the size and weight of the product. If you would like a specific carrier to ship your order, please send us a message prior to ordering. |
How much do you charge for shipping?
| We provide free shipping for all orders. |
How long does delivery take?
|
Orders should arrive to your verified address within 1 - 7 business days based on location. |
Do you ship internationally?
|
At this time we only ship orders within the continental United States. |