For more Details visit this California Government website: https://www.p65warnings.ca.gov/

The following is a notice to residents of California regarding Proposition 65:

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. In accordance with Proposition 65, we issue the following warning to our California customers:

WARNING: Some Products on our site from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information or have further questions,  please email service@otwassist.com

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

If you order the wrong item or if we make a mistake, we will take care of you!  Returns of new, sellable condition items within 30 days of your order placed will be taken care of with a full refund.  Just contact us and request a Return Authorization.  If you bought an item by mistake, we ask that you take care of the return freight cost, we will refund the full purchase price along with the original delivery cost.

To initiate a return or exchange, please complete the following steps:

1. Go to our "Contact US" page.
2. List your order number and what items you would like to return.
3. Let us know the reason for your return.
4. If applicable, you will receive an online shipping label. Print and follow the instructions for the return

Please note, in some situations, buyers could be responsible for return shipping and any restocking fees that might be applicable. This amount can be deducted from their refund in accordance with our return policy. If you have any questions or concerns about our return policies or about the process of returning your item, please contact us directly and we would be glad to assist.

At On The Way Outdoor, we are committed to providing a smooth and reliable shipping experience:

• Free Shipping: We offer fast, free shipping on all orders within the continental United States (48 states). All outbound freight costs are fully covered by us—your shipping total will always be $0.00.
• Bulk Orders & Custom Pricing: If you are planning to purchase multiple quantities of a single item or a combination of products, we encourage you to contact us. Our team will review your order and work with you to provide the best possible pricing.
• Processing & Shipping Times: Our goal is to process and ship all orders within 1–2 business days after order confirmation. Orders confirmed before 12:00 PM (CST) are typically shipped the same business day.
• Delivery Estimates: Once shipped, orders are expected to arrive within 1–7 business days, depending on the destination and carrier.

We strive to ensure timely delivery and full transparency throughout the shipping process, including providing carrier tracking for all shipments. We value our customers and are committed to ensuring every transaction is a positive experience. If you have any questions, requests, or suggestions, please do not hesitate to contact us—our team is here to assist you.